Ashmore Health Centre feedback, comments and complaints - anonymous or familiar feedback, let us know if something is right or something is wrong.

 

Feedback and Comments

On this page you can leave feedback and comments.

Whilst we invite all feedback including suggestions on what we could do better, please keep the comments constructive.  You will find the Frequently Asked Questions page may answer a particular point (e.g. - wait list times etc.), but if not, please let us know what's on your mind. If lodging a complaint requiring action, we ask that you use the panel at the bottom of this page.

You can remain anonymous, ask for a response or even post a testimonial if the mood strikes you.  If you do not require further exchange, please let us know by ticking the appropriate box below.

Please note that we are unable to discuss another's treatment without their direct and legal consent, even with spouses and parents (unless the child is a minor) due to ethical constraints.

Your comments are valuable to us, thanks for taking the time to fill this form out. 

Your Name        (optional)

Your email         (optional)

Your phone        (optional)

Would you like us to contact you regarding this feedback? Yes  No  If needed, but not required.

Are you an existing client of Craig's?

Yes, I have seen Craig as a Myotherapist already
No, I have not consulted with Craig yet
I have consulted with Andrew or Tony, but not directly with Craig yet
 

Which category best describes your reason for this feedback:

General Feedback or Suggestion
My consultation, therapeutic experience or outcome (incl. testimonials)
Administration, reception, or other non-therapeutic matter?
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Complaint: N.B. Please use the panels below the paragraph beginning with, "Important.."

What specifics would you like us to know?
(Please give as much detail as is required and you feel comfortable with.)

Is there anything else you'd like to add about the above matter that is more general in nature?

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IMPORTANT: If this is a complaint requiring action from us, your correct contact information must be shown above, without this, we can not take anything further.  Please use the boxes below and include as much clear detail as needed, including as many specifics as you can.  Please rest assured that all fair complaints will be treated with dignity and respect and we ask the same consideration in lodgement, please. 

In the very unlikely case that we are unable to resolve this issue simply and in-house, we are obliged to forward a record of this to our association for arbitration.  It is also your right to ask that we forward a copy of all correspondence from this submission on to the ethics committee of ANTA if you do not want us to address this matter directly in the first instance.

I sought consultation regarding (please describe your condition in detail if relevant to your statement)

Within the consultation (please describe any relevant details of occurring within your consultation/s)

Outside of the consultation (please describe any relevant details occurring OUTSIDE of your consultation/s)

Have you made any attempt to resolve this directly with Craig? (please describe in detail)

What do you feel is the current state of this situation?

To successfully resolve this situation, what would you like to see happen?

Please notify the relevant Association's Ethics Committee in the first instance (you will be notified by us that your complaint has been received and the next contact will be from the Ethics Committee member dealing with the case).  Un-checked, we will contact you directly.

Thank you for taking the time to articulate your complaint.  Please rest assured that we take all comments, and especially any complaint, very seriously indeed.  We understand the courage that it takes to make a complaint and we assure you of our discretion and attention to your situation.  Our wish is to resolve all matters as efficiently as possible to the mutual benefit and satisfaction of all.
 


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Whilst every effort is made to ensure that all the information on these pages is accurate, no web-based health care advice, suggestion or inference should be acted upon or even taken serious notice of until you have discussed these things with you own trusted health care provider who can advise you with due regard to the many personal factors making up your individual health picture.

It is Ashmore Health Centre Pty Ltd's position that NO website can act as a healthcare provider in any capacity. The purpose of any website is to stimulate ideas and generally inform,.. not to act as an irrefutable source of knowledge.

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