Before Your Visit
Why do I need to fill out a
New Client
Questionnaire in such detail?
A - Many
different techniques are conditional meaning that
certain pre-existing conditions or injury history
might make a specific movement dangerous or
less-than-optimum. Our ideal is to "First, do
no harm" so we need to know what has happened to you
before we plan a solution.
Can I download, print and bring in my
New Client
Questionnaire to save time?
A - YES! Please visit
the our
new client page
with downloads, maps and directions, booking
conditions and much, much more.
I have X-rays, MRIs etc, should I bring them with
me?
A -
YES! The easiest way of looking at this
question, your job is to tell us everything and our
job is to sift through that data pool and know
what's relevant to your visit. Can
you tell me how many visits I will need?
A -
The short answer is, "Nobody can!" Anyone who
says different is either fooling themselves or you.
Once we know how your body is responding, we should
be able to give you a pretty reliable estimate of
time and visits for outcome. Can you
assure me that Myotherapy can fix me?
A -
There is no one therapy that can fix everything.
In simple terms, if acupuncture could fix
everything, by application of simple market forces,
there would only be acupuncture,.. likewise for
every modality. What we can promise is honesty
and to show you if we can or tell you if we can't.
Other therapists in my past have not answered or
even actively discouraged questions; is this going
to happen here too?
A - We
want you to be involved and educated about your body
and its challenges. If you understand the
'why' of what we tell you, you are far more likely
to follow that advice and get better faster.
We will do our very best to give you as much
information as you want or need. The
reason I am coming in is part of a legal case, can
you write a report for me?
A - We
have made the decision to NOT participate in
medico-legal cases as these have proven far to
costly in time and we rarely, if ever, get
compensated for the extensive time it takes to write
a medico-legal report. We will happily supply
a copy of your records and visits though.
Do you do Work Cover, Third Party or Compo cases?
A -
Due to the nature of these cases, we will happily
see someone under Work Cover or Compensation BUT
these visits are billed and paid for by the client
and then reimbursed through the insurer. Let
us know at the time and we will print a second copy
of your receipt for your submission. We
WILL NOT bill the insurer directly as in the past,
this has been a nightmare resulting in too much
wasted time jumping through administrative hoops. |
After Your Visit
I feel a bit tight or strange, is this normal?
A -
YES, what you are likely to be feeling is 'change'.
It can take up to 36 hours for the body to adapt to
the changes it has achieved during your visit.
If you feel that something is not right, PLEASE
contact us ASAP.
We'd rather assure you that all is OK rather than
have you going through something that is easily
remedied. If I feel a bit tight or strange
but am not sure if it is right or not, what should I
do?
A -
Let us know - that's what we're here for! For
Craig's clients, from Tuesday to Thursday, please
call the clinic, for all
other days, please email me
(preferred) or call. For Andrew's clients, please
call the clinic Mon -
Fri.
If I feel so good after a
visit, why does it feel like part of the problem is
coming back?
A -
Although we can take some tension out of your
tissues, we can only take it as far as your body is
happy to go at the time. It feels better
because it is in a happier position, but it may not
yet be ideal, hence the returning feeling of some
symptoms in some cases. Can I
combine Myotherapy with other therapies?
A -
Yes,.. But! We recommend only ever changing
one thing at a time so you can attribute any changes
you're feeling, positive or negative, to one thing.
Say you see us, see your Chiro and stop your
anti-inflammatory meds all on the same day and then
feel worse; there is no way of knowing what part of
the changes made are active in your health picture.
We recommend 48-72 hours between changes so you can
reliably say what is working for you and what is
not. What's the best thing for me to
do after a consultation?
A -
Take it easy and be sensible about things.
Just 'cause you're feeling better, the vacuuming and
mopping should still wait for another day!
Give your body a chance to get familiar with the
changes that have happened. Can I
play sport / train following a visit?
A -
This really incorporates the above two answers and
is discouraged BUT,.. if you do need to train or
play following a visit, please tell us before we
start so we can modify our treatment accordingly. |
Administration
Why do I get an SMS &/or call in the morning, even if I
have talked to you the day before?
A -
Because part of our
booking conditions require
payment for all missed reservations and late
cancellations, we offer our clients every
opportunity to attend their reserved time.
Replying with your
NAME to the SMS in the morning
lets us know that you are remembering the
reservation,.. after all, life can get busy!
If
you really do not want/need to have your appointment
confirmed, please let us know.
I can't get a reply to the SMS happening, can I
confirm any other way?
A -
YES! By phone - call the office and leave your
name and appt time on the answer machine and you're
done. You can
confirm online too.
Why can't I just let someone else I know have my
appointment?
A - To
be fair, we triage to offer vacancies in order of
priority from our waiting list. This means we
can't allow substitution without consultation. If a reservation is
vacated, it must be offered to the most needy on our
triage list to be fair to all. If time is
short and you can't make it, please call us ASAP and
we'll do our best to on-sell that appointment.
I have booked but am also on the waitlist, how
does this work?
A - We
are continually booked about four to five weeks out BUT don't let this deter you. Toni, who manages our
bookings, will find out a bit about your problem and
triage you for our waitlist. If an appropriate
reservation is vacated, we will call and offer it to
those who want that time and day, then it is kind of
a 'race' to take up that offer. Always talk to
us before making arrangements for an offered spot as
more than one person is normally called.
I have been called from the waitlist but can't
make it, does this mean I am still on it?
A - Of
course! We normally offer a position to a few
people; we know that you can't always say, 'yes'.
We will simply call you with the next suitable offer
when it comes up,.. there is no pressure to take it
up unless it is right for you.
What payment options can I use?
A - We
accept Visa, Master and EFT as well as cheque and
cash. Paypal can be arranged too if required.
Can I 'shout' someone else or get a gift
certificate?
A -
YES! We have all facilities available at the
front desk, just talk to us.
Can I pay later on?
A -
All transactions must completed on the day in
question. We do our very best to keep our business
simple - this means nobody owes or is owed anything.
This is the same for advance payments too.
Life is complex enough without adding extra layers
to it.
What are our Booking Conditions?
A - We
agree not to double book and to be there for our
reserved appointment time, which we agree to set
aside specifically for you. You agree to pay for any
reservations you set with us, whether attended,
missed or cancelled with late notice of less than
six (6) hours (but only if we are unable to on-sell
the cancelled time slot).
With
this in mind, we ask that you nominate a phone
number when booking for a courtesy reminder on the
morning of your appointment. The best is a mobile
phone for an SMS reminder to which we ask you to
reply with your name')" |
